ACD Guide Author
Articles
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How do I request an invoice or receipt for my order?
SummaryThis article explains how to request and download an invoice or receipt for your order on aiacontracts.com. It walks users through accessing their account, locating the correct subscription ...
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Is there a bulk discount for purchasing multiple documents?
SummaryCustomers may be eligible for bulk discounts when purchasing multiple documents, but these are not automatically applied at checkout. Bulk discounts must be requested through the Sales Team,...
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Can I get a sales tax exemption for my purchase?
SummaryThis article explains how customers can request a sales tax exemption by submitting a valid certificate before purchase, and outlines the approval process needed for their account to be set...
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What payment methods are accepted?
SummaryThis article provides a clear overview of the payment methods accepted for purchases and subscriptions on the eCommerce platform, including credit card, bank transfer (ACH/eCheck/wire), and ...
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Does the subscription auto-renew each year?
SummaryThis article explains how the AIA Contract Documents subscription renews automatically each year unless canceled, outlines key details about renewal timing and payment processing, and clarif...
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Can multiple people in my firm share one account?
Summary This article explains how firms can set up shared access to a single account on https://shop.aiacontracts.com using Catina’s multi-user system, allowing individual logins under one subscrip...
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How do I create an account ?
SummaryThis article explains how to create an account on aiacontracts.com. Users can sign up by providing their email, password, phone number, name, and company details. After confirming via email,...
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Why am I being asked to re-purchase my One-Time Use document?
If you are asked to re-purchase a One-Time Use document within ACD5, it means that document was finalized and you do not have any more available in your account. To make an additional purchase plea...
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How are One-Time Use Documents Updated
Summary:Periodically AIA Contract Documents needs to make updates to the standard language of template. These updates will be represented in the templates within the ACD5 or Catina Platform. This a...
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Accessing a One-Time Use Document
SummaryThis article walks through how you can access your One-Time Use Document after purchasing from AIA Contract Documents. How do I access my One-Time Use Document?Once you purchase a document ...