Summary:
Learn how to pay for AIA documents and subscriptions, including accepted payment methods, tax-exempt purchases, and how refunds are handled if you make a mistake.
How do I update my credit card?
- Navigate to ‘My Account’
- Then ‘Payment Method’
- Select ‘Add Payment Method’ and enter credit card information
How do I check which card is on file?
- Navigate to ‘My Account’
- Then select ‘Payment Method’
- Credit card information
How to request a refund or cancel a document purchased in error?
-
To request a refund for a document purchased in error, just email support@aiacontracts.com with your name, order number, account email, and the reason for your refund request. All refunds are subject to approval, and we’ll get back to you after reviewing your request
I purchased the wrong document—what should I do?
- If you bought the wrong document, just email support@aiacontracts.com with your name, order number, account email, and the reason for your refund request. Refunds aren’t automatic—they’re reviewed first. We’ll get back to you once your request is checked out.
How to submit a tax exemption?
- Once a customer is approved as tax exempt, their BigCommerce customer profile will reflect their tax-exempt status.
Purchasing Documents for Others in Your Firm
- You can purchase additional seats (licenses) or documents and assign them to other users within your organization.
- Each user who needs access to a document must have their own seat or be assigned the document under their own email address.
- When you purchase a document, you can assign it to another user by entering their email address during the checkout or assignment process.
- The assigned user will receive an invitation to access or download the document using their own login credentials.
How to Do It:
- Log in to your account on aiacontracts.com.
- Purchase the document or add a seat to your subscription.
- Assign the document or seat to the intended user by entering their email address.
- The recipient will receive an email invitation to access the document.
Note:
- Sharing login credentials is not permitted; each user must have their own assigned access.
- If you need to transfer a document or seat after purchase, you can usually do so through your account management portal or by contacting Customer Support.
Can I save a quote before purchasing?
- Yes, you can save a working draft of your editable contract or quote before making a purchase. This lets you tweak things, share with others, and make sure everything looks just right before you pull the trigger and generate the final document.
Can non-members purchase documents?
- Yes, non-members can purchase AIA Contract Documents. Our documents are available for anyone to buy, whether you need a single-use digital document, a paper copy, or want to use our online platform.
FAQs
How do I request a refund for a mistaken purchase?
Email support@aiacontracts.com with your name, order number, account email, and reason. Refunds are reviewed before approval.
Can I buy documents for someone else in my firm?
Yes, you can assign purchased documents or seats to other users by entering their email during checkout. Each user must have their own login.
Can non-members purchase AIA documents?
Yes, documents are available to both members and non-members in digital, paper, or online formats.