Summary:
Get step-by-step guidance on renewing your subscription, including accepted payment methods, how to update billing details, and where to find your renewal invoice.
How to Renew Your Subscription
To renew your subscription:
- Log in to your account at aiacontracts.com.
- Go to My Account > Subscription
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If your subscription is set to auto-renew, payment will be processed automatically. If not, follow the prompts to manually renew
Auto-renewal timeline:
- 30 days before expiration: Optional reminder email.
- 7 days before expiration: Final reminder if payment method needs updating.
- Expiration date: Subscription auto-renews and payment is processed.
- 1–2 days after: Confirmation email with receipt.
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If payment fails, your account may be suspended until payment is resolved
Payment Options
You can pay using:
- Credit card
- ACH (bank transfer)
- Wire transfer
- Direct debit
Auto Pay is available for both cards and bank accounts. You can opt in by checking the box during renewal For rare cases like pre-payment (e.g., using current-year funds for next year’s renewal), contact the Finance team.
If your payment method is declined, a series of reminders (emails and SMS) will be sent to help you resolve the issue.
How to Get an Invoice
To access your invoice:
- Log in to aiacontracts.com.
- Navigate to My Account → Order History.
- Click Download Invoice next to the relevant order
If you can’t find your invoice:
- Check your spam/junk folder.
- Contact support at support@aiacontracts.com with your email and order number.
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Support can resend the invoice or provide a direct payment link
Invoices are generated automatically 45 days before renewal to allow time for internal processing 4
Why did my subscription not auto-renew?
There are a few reasons your subscription may not have auto-renewed:
- Payment Method Issues – Your saved payment method may have expired or been declined.
- Manual Renewal Required – Some subscription plans require you to manually confirm renewal.
- Account Holds or Restrictions – Outstanding issues with your account (like unpaid invoices) may prevent auto-renewal.
- Plan Type Limitations – Certain trial or promotional subscriptions do not auto-renew.
- To resolve this, log in to Account Settings , verify your payment details, and ensure your subscription is active.
- If you continue to have issues, you can contact support@aiacontracts.com for assistance.
When is payment taken for auto-renewals? (Verify time line)
Payment for auto-renewals is typically processed on the day your current subscription ends. This ensures uninterrupted access to Catina.
- Make sure your payment method is up to date to avoid any failed transactions.
- You can review your renewal date and payment information in Account Settings → Subscription & Licensing.
If you have questions or issues with auto-renewal payments, contact support@aiacontracts.com for assistance.
Catina Subscription Auto-Renewal Timeline
| Stage | Action |
|---|---|
| 30 days before expiration | Optional reminder email sent to confirm subscription is active. |
| 7 days before expiration | Final reminder email sent if payment method needs updating. |
| Expiration date | Subscription auto-renews and payment is processed using the saved payment method. |
| 1–2 days after expiration | Confirmation email sent with receipt and updated subscription period. |
| If payment fails | Account is temporarily suspended; user will be notified to update payment details. |
💡 Tip: Always keep your payment method current to avoid interruptions. For issues, reach out to support@aiacontracts.com.
How do I get an invoice for my subscription?
1. Log in to Your Account
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Go to aiacontracts.com and log in with your credentials.
2. Access Your Subscription Management
- Navigate to My Account > Order History
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Here, you will see a list of your active and past subscriptions and invoices.
3. Find Your Invoice
- Locate the relevant subscription or order for which you need a receipt.
- You will see an option PDF next to each invoice or order
4. Download and Print
- Click DOWNLOAD INVOICE or DOWNLOAD RECEIPT. This will download a PDF copy of your invoice/receipt to your device.
- Open the PDF and print it using your computer’s print function.
If You Can’t Find Your Invoice
- If you are unable to locate your invoice, you can request a copy:
- Contact Customer Support (support@aiacontracts.com) and provide your email address and order number.
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Support can resend the invoice to your email or provide a direct payment link
Troubleshooting
- If you do not receive the invoice by email, check your spam or junk folder.
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As a last resort, Customer Support can send you a direct link to the payment page, which you can use to view and print your invoice
- Summary Table:
Step Action 1 Log in to aiacontracts.com 2 Go to My Account > Subscription Management 3 Find your order/invoice and click DOWNLOAD INVOICE 4 Open the PDF and print your receipt 5 If needed, contact Customer Support for help
AQs
1. How do I renew my subscription?
Log in to aiacontracts.com, go to My Account → Subscription, and follow the prompts. If auto-renew is enabled, payment will be processed automatically.
2. What payment methods are accepted?
You can pay using credit card, ACH, wire transfer, or direct debit. Auto Pay is available for cards and bank accounts.
3. How can I get an invoice for my subscription?
Go to My Account → Order History and click “Download Invoice.” If you can’t find it, contact support@aiacontracts.com with your email and order number.