How do I change the phone number used for MFA?

Summary

This article explains how to update the phone number used for Multi-Factor Authentication (MFA) with AIA Contract Documents. If you lose access to your registered phone, contact Customer Support at support@aiacontracts.com or 1-800-942-7732 (option 2) to request a reset. Be prepared to provide your account email, old and new phone numbers, and verify your identity for security.

What We Know About MFA & Changing Phone Numbers

• AIA Contract Documents uses an MFA process via SMS to a phone number you register. AIA Contract Documents+1

• If you lose access to the phone number used for MFA (say you changed numbers), you’ll need support to reset it (support@aiacontracts.com )

What to Do to Request a Change

1. Reach out to Customer Support for AIA Contract Documents.

   • Email: support@aiacontracts.com AIA Contract Documents+1

   • Phone: 1-800-942-7732 option 2 

2. Let them know:

   • Your account email

   • The old phone number you used for MFA

   • The new phone number you want to use

   • A request to reset or update your MFA settings

3. They may ask you to verify your identity in some way before making the change (for security).

FAQs:
How do I change the phone number used for MFA?
Contact Customer Support with your account email and both old and new phone numbers.

What if I no longer have access to my registered phone?
You must request a reset through Customer Support and verify your identity.

Is identity verification required to update MFA settings?
Yes, for security reasons, Support may ask you to confirm your identity before making changes.

Let me know if you’d like help formatting this for Zendesk or need support with another article.